[Advisory] Please be advised that the Forest Valley will be temporarily closed, and the Rain Vortex will be switched off during the following dates and times:
• 7 and 8 November 2026: Forest Valley closed from 1.00pm to 7.00pm, with the Rain Vortex switched off between 1.15pm to 3.30pm and 4.30pm to 6.30pm.
We apologise for any inconvenience caused.
[Advisory] Changi Experience Studio will be closed for a private event on 13 November 2026, from 2pm to 8pm. Last entry to the attraction is 1pm.
Traveller's Information
Enjoy a pleasant and hassle-free experience, with a suite of facilities and services tailored for every traveller.
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Baggage Storage
Experiences in Jewel
See the world's tallest indoor waterfall
Trek through an indoor forest
Shop & Dine at more than 250 stores
Rest at YOTELAIR
Don't be bogged down by your hand-carry luggage. The Left Baggage service at L1 allows you to explore Jewel unencumbered, while your belongings are safely held for you.
Do note that several attractions do not permit luggage to be brought in with you.
Approach our Experience Concierges for assistance on General and Lost & Found enquiries, and a variety of other services. Counters are located at L1 and L5.
Currency Exchange
You can buy major currencies from the FXCHANGE kiosks at B1 and L4.
Early Check-in
Want to explore Jewel before you depart Singapore? Simply come earlier and make use of the early check-in facilities at L1. There, you can check-in your baggage and enjoy a hands-free experience at Jewel before it is time to catch your flight.
Click here for the full list of participating airlines.
GST Refund
Claim your Goods and Services Tax refunds before you leave Singapore, from the Electronic Tourist Refund self-help (eTRS) kiosk at L1. Please have your passport, plane tickets, receipts and purchased items with you for a smooth process.
Note: eTRS kiosk operates between 12.00pm - 8.00pm.
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