Useful Changi Airport facilities and services for every traveller

Are you the type of traveller who just wants a quiet place to relax and recharge while waiting for your flight, or one who seizes the chance to indulge in some duty-free shopping? No matter what type of traveller you are, here are some useful amenities and services that will elevate your travelling experience - right here in Changi Airport.

For the Shopaholics

1. Shop smartly with iShopChangi

For travellers struggling to finish their shopping, here’s a tip: instead of rushing at the airport, check out iShopChangi and get some duty-free shopping done even before you step foot into the airport! IShopChangi is Changi Airport’s e-shopping site. Passengers can shop in advance, from 30 days and up to 12 hours before their flight and choose to pick up their purchases at any terminal in Changi Airport. For those who may have gotten a little carried away with the shopping, not to worry, iShopChangi also offers delivery services (to a Singapore address).

2. Rack up points with Changi Rewards

If you frequent Changi Airport, you should download the Changi App and sign up as a Changi Rewards member (membership is free!). Changi Rewards points can be accumulated and redeemed for gifts, free parking, promotions or even air miles. All travellers have to do is spend more than S$10 on each transaction at participating outlets in Changi. Simply shop for friends and family to rack up more points. All the more reason to expand that duty-free shopping list!

3. Personalise shopping trips with Changi’s Shopping Concierge

Looking for things to do in Changi Airport? Why not opt for a stress-free shopping experience in Changi with the help of a shopping concierge? Changi’s team of shopping experts can help to tailor shopping experiences according to what you’re looking for. This includes bringing shoppers around the airport, providing them with tips on new product launches and sharing the latest promotions on luxury goods. The best part - it’s free of charge! Simply book an appointment through Whatsapp at +65 9725 3459.

For the fuss-free travellers

4. Purchase travel packages at Changi Recommends

For your various travel needs, Changi Recommends is perhaps one of the most useful services on this list. Its most popular services include  overseas SIM cards and Wifi Routers. Simply purchase online and collect it at the Changi Recommends counters before departure from Changi Airport. There’s also an array of different packages available for different trip durations and destinations – all travellers must do is pick their favourite plan and go! 

Other useful services by Changi Recommends include the sale of attraction tickets, transport arrangement, hotel booking, travel insurance and foreign exchange.  

Changi Recommends is a subsidiary of Changi Airport Group.

5. Lighten the load with Changi’s baggage services

Those who like to shop or roam about the airport hands-free, rejoice - there are plenty of baggage storage options available at Changi Airport. Simply drop off your baggage at any of these locations and swing by to collect it after - just don’t leave it there and take off for good! 

If that is still too much hassle, travellers can also arrange for a porter who would help to transport the baggage when they depart or arrive in Changi.

6. Get to town easily with the Ground Transport Concierge

In a rush? Skip the taxi queue with the help of Changi’s Ground Transport Concierge. Available round the clock, vehicle options are available for four to seven pax. For bigger groups, city shuttle tickets can be purchased through the concierge as well.

For the Business Travellers

7. Relax with a trip to the spa or a shower

Travellers looking to maintain their self-care routine or destress, take a trip down to Changi’s spa and showering facilities. From nail care to foot reflexology and massage therapies, you can be assured that you’ll leave refreshed and rejuvenated for your  flight.

8. Rest and refresh in privacy

For those who prefer an overnight stay or a quick nap to fight jet lag, Changi Airport’s transit hotels are the perfect place. The rooms there are fully equipped with creature comforts for that exquisite pre-flight siesta. 

For both Aerotel Airport Transit Hotel and Ambassador Transit Hotel, prices start from S$155 for a single room and increases according to the number of pax and hours of stay,. On top of that, Aerotel guests also get to enjoy complimentary access to the swimming pool and jacuzzi.

9. Enjoy an elite travel experience

Relax in tranquil environments before, after or between flights at the pay-per-use lounges located at all terminals. Get a workout at the gym, opt for a relaxing massage or delight in the wide array of dining options. Changi Airport’s lounges are the perfect one-stop solution for the business traveller. Rates at these lounges typically start from S$58 for adults and S$29 for children. Shower facilities are also available at these lounges for a top-up. Make sure to get updated information on the prices and amenities available at the different lounges before visiting.

For parents with young kids

10. Attend to little ones in comfort

Baby essentials at the baby care rooms include – hot water dispenser, a designated area to change diapers and nursing rooms. With over 20 specially designed baby care facilities across Changi Airpoirt's four terminals, travellers can attend to their baby’s needs in a peaceful and private environment.

11. Book a stroller

For those who need a stroller for their baby, Changi offers complimentary stroller rentals. Simply reserve it 24 hours in advance via Changi Airport’s booking platform, or obtain one directly at the information counters located in the terminals. If you are reserving in advance, just remember to collect it at the specified pick-up location.

Other useful services

12. Visit the pharmacy if necessary

In case of medical emergencies, travellers can head to one of Changi’s clinics and pharmacies to seek assistance or any necessary medical treatment. 

13. Get any enquiries answered immediately

Lost something in Changi or have any queries about upcoming flights? Fret not. MAX, Changi Airport’s virtual assistant is here to save the day! Available 24/7, MAX can answer questions on demand seamlessly on Facebook Messenger, the Changi App or Changi Airport’s website. Simply start a chat and ask away!

14. Download the Changi App

Getting around Changi Airport may get confusing at times. The Changi App is a great tool to help travellers nagivate their way at the airport. Travellers can get updates on flight times, access terminal maps and shopping and dining directories, as well as use Changi Pay to pay for their purchases and earn Changi Rewards points. You can also opt to receive flight alerts and never be late for a flight again.

 

It's the little things that make the biggest difference for travellers at Changi Airport. With every service and amenity that Changi offers, visitors can feel right at home. After all, it's these details that will make every travel experience with Changi a great one.

 

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