As always, be assured that safe distancing and other precautionary measures are in place across our attractions, retail, F&B and service outlets for your health and safety. Don't forget to observe good hygiene measures and practice safe distancing during your time at Changi. Stay safe!

Navigating travel in a post-Covid-19 world may seem daunting with the many requirements necessary before flying into Singapore. To make the arrival process smoother for travellers, Changi launched the Safe Travel Concierge in April 2021, a one-stop portal to guide travellers on the pandemic protocols in Singapore.  

Safe Travel Concierge works like a personal concierge service where you can easily book and pay for your arrival swab test at Changi Airport, as well as be guided through all the necessary pre-travel requirements. The portal considers your profile and trip details, so you have everything conveniently saved in your account and prepared when you arrive. Here is a guide and some tips on how to use the Safe Travel Concierge so you can plan your trip to Singapore with ease of mind.  

Register for an account on Safe Travel Concierge

mobile homepage of the safe travel concierge by singapore changi airport

The Safe Travel Concierge easily accessible via mobile with internet access

It's free, easy and you don’t even have to download an app! Go to the Safe Travel Concierge website and sign up for an account. You will receive a verification email sent to the registered email address. Simply enter the code in the sign-up page to be successfully registered. 

language option to view safe travel concierge in mandarin

For Mandarin-speaking friends, you can toggle the language option at the top right corner.

2. Set up your profile and add in details of your upcoming trips

Key in your personal details such as your name, passport number and nationality. After setting up your account, you can add trips. You will be asked for your flight details such as your flight number, arrival date and airport you are flying from.

fill in details in safe travel concierge singapore

If you’ve yet to book your trip, you can fill in your flight details later.

edit, delete, or make a copy of trips in safe travel concierge in singapore

Travelling with your family? You can easily copy the trip details and book an arrival swab test for them as well.

Your details will be saved under the account you’ve created on the Safe Travel Concierge website for future reference so you can retrieve them easily.

3. Book your arrival swab test at Changi

Your details will be saved under the account you’ve created on the Safe Travel Concierge website for future reference so you can retrieve them easily.

changi airport terminal 1 arrival hall

All travellers to Singapore Changi Airport, including Citizens and Permanent Residents, must take the swab test upon arrival.

After adding your trip details, you will be prompted to book your arrival swab test at Changi Airport, officially known as the on-arrival Covid-19 Polymerase Chain Reaction test. You will need to enter your address in Singapore where you will be waiting for your test results. 

After making payment, you will receive a booking confirmation email with a QR code. There is also the option to save it to your phone as an image so you can easily present it on arrival. Make sure you have your powerbank on you so that your phone is always charged in any event that you may need it. In case your flight is delayed or your travel plans change, don’t worry! Simply log into your account to edit or cancel your trip and swab test booking. You can do this up to 7 days after your scheduled booking slot. If you are unable to turn up for your Covid-19 test, you will receive an automatic refund. Do note that all cancellations and refunds are subject to a S$3 cancellation fee per booking.  

4. Go through your checklist for other pre-travel requirements before flying to Singapore

Depending on the travel arrangement you are on, you will be prompted by the Safe Travel Concierge to complete the other pre-travel requirements before flying to Singapore, such as purchasing a pandemic travel insurance plan to cover you for any Covid-19-related medical treatment and costs in Singapore. 

With Safe Travel Concierge, you don’t have to worry about missing a travel document or if you’ve prepared fully for your trip. Whether you are a returning citizen or a visitor on a travel pass, the portal tells you everything you need to plan for before embarking on your trip. It also considers your profile and trip details you’ve entered so you can simply tick off the list and know you are ready to set off with a smooth journey upon arrival into Singapore!

checklist of pre-travel requirements in safe travel concierge in singapore

You can skip items and go back to it later.

5. Once you’ve completed all items, you’re all set to go!

singapore airlines plane at changi airport singapore

Arrive at Changi Airport with peace of mind knowing you’ve all the necessary documents required for a smooth arrival into Singapore.

Access your pre-travel documents easily with Safe Travel Concierge when arriving at Changi Airport. Simply login to your account and your details are all saved there. This will be your handy guide as you breeze through arrival immigration and the arrival swab test at Changi. If you face any difficulties along the way, you can also check out the FAQs or write in to enquiry@changiairport.com for help. 

Travel safely with us

Travel may be challenging during this pandemic, but at Changi we’re all geared up and prepared to make your journey as smooth and safe as possible, so you can go on to explore the various things to do in Singapore and put that tripod to use with Instagram-worthy shots. 

In addition to the enhanced cleaning and a series of contactless experiences we’ve rolled out across the airport, we hope having a personalised Changi Airport concierge service will alleviate some of that stress when travelling during such uncertain times. 

How to use the Safe Travel Concierge